Due to high demand, production time is currently running 2-3 weeks from time of purchase.
We currently offer flat rate shipping on equipment orders to the contiguous 48 states of $299. Shipping is available to Hawaii and Alaska for an additional fee. At this time we do not ship internationally and we cannot process equipment orders to P.O. boxes.
Once your order is complete and ready to ship, you will receive a notification with tracking information once your order has shipped. Shipment times are in addition to order processing times. Freight pickup and transit times vary based on shipping availability and seasonal demands, but typically arrive in 1 to 2 weeks from shipment confirmation.
Processing times for custom orders are depended on current order volume; please call us at (301) 247-2881 for an estimate.
What to expect at delivery
Equipment orders are shipped via LTL (less than truckload) freight and typically arrive 1 to 2 weeks after shipment confirmation, but may take longer based on current conditions in the shipping market. Potential delays due to a high volume of orders, postal service problems, or other unforeseen issues impacting shipments are outside of our control.
Fitness playsets arrive packed in a large crate measuring 95"L x 50"W x 40"H and weighing 400-1500lbs (varies based on your chosen options). If your order includes a slide, the slide will be a separate package - it is NOT packed inside the crate. The crate will arrive in a large truck with a liftgate and the driver will unload the crate, typically at the end of the driveway. It is your responsibility to inspect the shipment upon delivery and note any visible damage on the paperwork provided by the delivery driver.