Warranty & Returns
We are confident in the quality of our products and dedicated to providing products that meet or exceed expectations.
Subject to proper installation and normal residential use, SwingSesh warrants for a period of ten years during which the original purchaser owns the set, all above ground steel components against structural failure. Steel components covered under this limited warranty will be replaced, free of charge, excluding freight and labor fees. Installation of any components or accessories will be the responsibility of the original purchaser.
In addition, SwingSesh warrants to the original purchaser all accessories to be free from defects in material and workmanship for a period of five years from date of purchase. Accessories will be repaired or replaced, at our option, and returned to the customer.
SwingSesh reserves the right to examine photographs or physical evidence of merchandise claimed to be defective, and to recover said merchandise prior to disposition of warranty claims. No warranty is offered on equipment subjected to abuse, negligence, improper installation, vandalism, acts of God, unauthorized alteration or attachment of equipment other than our own, or improper use, service or repair by customer or any third party. This warranty does not cover normal wear and tear or color fading.
SwingSesh’s sole liability under this warranty is strictly limited to the repair or replacement of any defective product. In no event shall SwingSesh’s liability under this warranty exceed the actual cost of materials necessary for repair or replacement of the product covered, whichever is less. SwingSesh shall not be liable for incidental, indirect, or consequential damages caused by its products. Please supervise your children’s play activity and maintain your play equipment periodically.
Thank you for being a valued customer of SwingSesh! Our goal is for every customer to be completely satisfied with their purchase, but we understand that occasionally this may not be the case and products may need to be returned.
SwingSesh accepts the return of new, unused products that are unopened and in their original packaging. Please do not assemble or modify a product that you wish to return. Returns must be authorized and received within 30 days of delivery. For small parcel returns (apparel, accessories, etc), we do not require prior authorization, but returns must be received within 30 days of delivery.
Return shipping costs are the responsibility of the customer. We recommend using FedEx, UPS, or USPS to ship back any returns. We recommend that you insure return shipments and obtain tracking information. SwingSesh cannot be issued in full for items damaged in return shipping or items that are not received.
The return address is: SwingSesh LLC, 13385 Joy Rd, Lusby, MD 20657
A credit will be issued following the receipt of the returned items. All items are inspected to ensure that they are received in new condition, without damage, before a return is processed. Please allow 3-5 business days, after the return is received, to see the credit on your account. Return credit will be issued via the original payment method.
Please note that shipping charges are non-refundable. If products were shipped with free shipping the refund for the product will be less the actual shipping costs. SwingSesh reserves the right to reject any return that does not meet the return standards and may charge a re-stocking fee for returns up to 20% of the product cost.
You will receive a copy of our full shipping and return policy with your order. We are always here to help or to answer any questions that you may have. Please email us at firstname.lastname@example.org or call (301) 247-2881 for further assistance.